We will help you form better and more profitable relationships with your diverse clients.
We understand that accuracy is important to the insurance industry. You can trust us we are going to always provide you with the best quality of our performances. Whether you are using our OPI service for a billing consultation or have a VRI interpreter for a claims interview, we will provide you with an experienced interpreter who is familiar with insurance procedures and industry specific terminology.
In addition to providing live interpretation support by OPI or VRI, please consider that we can provide translations of your forms, policies, manuals, applications, and statements professionally into the main languages of your clients, resulting in higher levels of satisfaction and retention. All translations will be done by native linguists with experience in specific topics in the insurance sector.
All of ours Interpreters are certified by reputable associations, such as:
The Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA, is a series of regulatory standards that outline the lawful use and disclosure of protected health information (PHI). HIPAA compliance is regulated by the Department of Health and Human Services (HHS) and enforced by the Office for Civil Rights (OCR).
It is a law that protects patient medical information and privacy. It applies to health care providers, health insurance companies, and third-party entities that process health information. But it also applies to individuals who work closely with health care providers and handle patient health information, including lawyers, consultants, and medical interpreters.
Covered entity healthcare providers may need to use HIPAA interpreters to communicate with a patient. Covered entities may use an interpreter to communicate with a patient (i.e., because the patient speaks another language, is deaf, or is hard of hearing) – without the need for the individual to authorize use or disclosure of PHI – provided certain conditions are met.
Protected health information (PHI) is any demographic information that can be used to identify a patient or client of a HIPAA-beholden entity. Common examples of PHI include names, addresses, phone numbers, Social Security numbers, medical records, financial information, and full facial photos to name a few.
PHI transmitted, stored, or accessed electronically also falls under HIPAA regulatory standards and is known as electronic protected health information, or ePHI. ePHI is regulated by the HIPAA Security Rule, which was an addendum to HIPAA regulation enacted to account for changes in medical technology.
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